Swim England - IT Helpdesk Administrator

LocationSportPark (Loughborough)
Hours of Work
Salary & Benefits£21,619 to £25,824 per annum
Closing Date31 Jan

Job Description

About Us

Swim England is the recognised national governing body for swimming in England.
We help people learn how to swim, enjoy the water, and compete in our sports of swimming, diving, water polo and artistic swimming.

Find out more about what it's like to work with us and the Swim England family: https://www.swimming.org/swimengland/join-our-team/

About The Role

We are looking for a friendly individual, with previous experience as an IT Helpdesk Administrator to join our team, initially on a 3 month temporary basis with the possibility of the role becoming permanent, based on the needs of the business.

This is an exciting opportunity working within the IT Department. As part of a busy team the successful candidate will provide an excellent standard of IT support to all in-house and remote users. You will be the first point of contact service for the IT Department, effectively resolving queries relating to IT and Telecomms issues in a timely manner and escalating calls and queries to 2nd line support as required.

Reporting to the Head of IT, you will be responsible for carrying out daily back up checks and maintenance of our IT systems, prioritising issues received to the helpdesk and managing customer expectations, maintaining and updating the asset register of IT equipment and ensuring the provision of new equipment according to the specification required.

With the Birmingham Commonwealth Games this year and swimming's growing popularity, there's never been a better time to join us. If you are looking to wake up every day with a passion for making a difference, then this could be your next role!

To find out more about the role and our range of benefits, visit our careers page.

About You

The successful candidate must:

  • Have previous experience of working on an IT Helpdesk providing first line support.
  • Be able to provide effective administration support to the IT team
  • Have good organisational skills and ability to use initiative to find solutions
  • Have excellent customer service skills
  • Have knowledge of MS Word, Excel, PowerPoint and Outlook 2013/16 or higher
  • Have basic Windows AD and Exchange 2016 administration experience
  • Have extensive knowledge of Windows 10 / troubleshooting experience


ContactJon Mortime