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LTA - Event Manager - Queens (FTC until July 2022)

LocationThe National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ
Hours of Work
Salary & Benefitsup to £35,000 plus excellent benefits and bonus
Closing Date16 Jan

Job Description

About the role


The LTA's vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation Team are responsible for delivering the LTA's programme of events driving visibility and enjoyment to new and existing audiences. The Events Manager will play a vital role in supporting the delivery of the operational elements of the cinch Championships at Queens, providing support to the team for the successful delivery of these key operational projects.


The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and are able to work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, disability or age. We also operate a flexible working environment where all colleagues are able to discuss their working needs with their manager or the People Team at any time.


Key Accountabilities

Operational Delivery

  • Ensure all tournament operational requirements are delivered to a high standard and within set timeframes by employing event management best practice
  • Manage the ordering, delivery, operations and contracts involved in onsite requirements including but not limited to furniture, printers, fridges, radios, PA systems, buggy hire, laundry and televisions. Liaise with the hospitality team on their requirements and coordinate delivery across all areas
  • Be the main contact for the external player transport agency; to include, but not limited to, assisting with fuel cards and the management of the agency. Work with the commercial team and/or hire car provider to obtain suitable vehicles for the tournament
  • Manage the Ball Girls team and all requirements in advance and onsite. To include, but not limited to, assisting with the catering requirements, delivery of kit, coach requirements and liaising on court scheduling
  • Be the main point of contact for day to day local authority liaison, managing the traffic management, hoarding licenses, onsite parking, TMO and highway team requirements
  • Take responsibility for the delivery of the Event Management Plan, liaising with other members of the team on the completion of their areas, ensuring the versions of the Plan are submitted to the Council as per their deadlines
  • To lead on the provision of Show Production for the tournament, identifying opportunities for delivery, managing budgets, working with the commercial team on partner obligations and implementing the operational plan
  • Be responsible for Event Control documentation and the emergency evacuation location liaison
  • Manage the specification, design and delivery of floral and fencing requirements. Be the main point of contact onsite for the external floral and fencing companies
  • Manage the ordering, specification, design, and delivery of merchandise. Be the main point of contact for The Queen's Club who operate the tournament's official merchandise
  • Be responsible for the delivery of the ITF 2 Series Wheelchair tournament and coordinate all requirements for the event ensuring all ITF rules are met
  • Lead on the delivery of the cinch Championships Juniors event as required, and liaise with the LTA's performance team to ensure the smooth delivery of the event
  • Responsible for managing designated budgets for the specific operational projects outlined above, ensuring that costs are challenged and negotiated with suppliers to deliver savings wherever possible
  • Work closely with the Head of Event Operations to identify improvements (quality and cost), innovation and growth opportunities whilst ensuring that tournament and commercial objectives are supported and met
  • Ensure that any unexpected expenses are flagged in advance and impact reduced as far as possible via practical problem solving
  • Work with the tournament Safety advisors to ensure own areas of delivery are following industry standards
  • Deliver the areas outlined above and any additional projects to the same high standard but in relation to any additional events that are staged during the contract length


General Requirements

  • Liaise with external contacts such as the All England Club, ATP, and other sporting governing bodies as required
  • Provide outstanding customer service to tennis stakeholders and visitors, responding quickly with true personal ownership and responsibility in a world class working environment
  • Be an ambassador for the new vision of the LTA both internally and externally communicating and promoting the vision and direction of the LTA with passion
  • Build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members
  • Use initiative to make suggestions to improve the working situation within own area of work and the LTA as a whole
  • Cooperate with measures introduced to ensure there is Equality of Opportunity

Comply with all aspects of the LTA's Health and Safety Policy and arrangements

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