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Hertfordshire Sports Village - Bookings Administrator

Locationde-Havilland Campus
Hours of WorkFTE: 1.0 (working 40 hours per week; job-share and part-time welcomed)
Salary & Benefits£21,038 plus performance related pay. Salary uplift to £21,584 following successful completion of 6-month probation
Closing Date04 Jul

Job Description

Main Duties & Responsibilities

We have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be accountable for a range of administration tasks associated with block bookings, events and overseeing conference and meeting room bookings. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times. Experience in a customer service environment, telephone handling, proven ability in administration, office procedures and an ability to manage demanding workloads are all essential to the role.

The post holder will work closely with the Events and Bookings Manager to ensure that processes and procedures are up to date and in place for all areas covered by the bookings team. Responsibility of credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system.

Skills & Experience

We are looking for a self-motivated individual with excellent IT literacy and a high level of organisational and communication skills, who has a keen interest and in depth understanding of sports and the leisure industry with a strong customer focus. You must be able to use your own initiative, be pro-active, work well under pressure and be able to work on own initiative and as part of a busy, vibrant and friendly team.

Interview Datew/c 11th & 18th July