Marketing & Ticketing Executive

Organisation UK Athletics

Location Head Office Birmingham

Hours of Work 35 per week but extended hours will be required on occasions

Salary & Benefits £23,175 - £26,000 per annum

Closing Date 12 October


UK Athletics (UKA), the National governing body for the premier Olympic sport of athletics has a vacancy for a Marketing/Ticketing Executive to provide marketing and ticketing support across all events with emphasis on spectator services, dealing with customer enquiries and handling ticket campaigns.

The successful candidate will:-

  • Act as a first point of contact for customer enquiries
  • Implement a customer services strategy for all events
  • Review and develop communications around spectator services
  • Oversee ticketing campaigns including for the sport stakeholders, schools, clubs etc.
  • Assist with execution of CRM strategy to help drive ticket sales
  • Manage the development of British Athletics activities during events used to upsell future events and the sport
  • Work with the marketing and ticketing manager to ensure that all campaigns are functional on the ticketing site including from time to time offers and exclusive sales periods
  • Identify and drive possible marketing collaboration and partnership opportunities
  • Support Ticketing Ops Manager in the delivery of major events ticketing operations at events
  • Work closely with the wider commercial team to ensure high levels of partner satisfaction
  • Build strong working relationships with CRM agency, event partners and contractors
  • Work with the communications team on creation of content across multiple digital platforms

The candidate should have experience in:-

  • Experience in a similar role in major events is desirable but not essential
  • Experience in basic marketing principles
  • Planning and organising skills.
  • Competent with Microsoft Excel and Outlook.

The ideal candidate will be able to demonstrate skills in:-

  • Strong planning and organisation skills
  • Communication skills to the highest standard
  • Ticketing websites and CRM

This role will involve regular nationwide travel.

For an application form and role profile for this exciting new post, please visit our website under the 'About Us' section.  Alternatively, you can request an application pack to be sent to you by e-mailing (quoting the job title as a reference).

Closing date for applications is 12th October 2018.  Interviews will be held around 16th October 2018. 

Equality, Diversity & Inclusion

As the nation's favourite Olympic and Paralympic Sport, UK Athletics embraces equality, diversity and inclusion both on and off the field of play where everyone can participate and we encourage job applications from suitably qualified and eligible candidates irrespective of their gender, ethnicity, religion, belief or sexual orientation.  UK Athletics is a Disability Confident Leader and will guarantee an interview to any candidate with a disability who meets the minimum job criteria. 

Our core values; Respect, Accountability, Quality, Communication and Integrity are at the heart of everything we do and it is our aim to demonstrate a culture of inclusion to reflect the diversity of the sport. 

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